Elder Abuse

Investigating Abuse of Older Persons Who Live in the Community or in Long Term Care Facilities

The Elder Abuse and Neglect Hotline or Central Registry Unit (CRU) was established under the authority of State Statutes identifying the department shall maintain a central registry capable of receiving and maintaining reports received in a manner that facilitates rapid access and recall of the information reported, and of subsequent investigations and other relevant information.

The Elder Abuse and Neglect Hotline responds to reports of alleged abuse, neglect or financial exploitation of persons 60 years of age or older and other eligible adults between age 18 and 59. The program provides investigation, intervention and follow-up services to victims and stresses the mentally competent adult’s right to make their own decisions.

Reports of abuse, neglect or other complaints regarding Long Term Care Facilities are also registered at the Elder Abuse and Neglect Hotline. Investigations are completed by Long Term Care survey staff around the state.

The hotline 800-392-0210 operates 24 hours per day, 365 days per year and is staffed by 13 Social Service Workers.